What do you do if your phone is lost?

If your phone has been lost or stolen and you feel your Altro Smart lock could be compromised, you can disable the Altro Smart lock access immediately from your lost phone by login into Altro Smart app from a different phone.

  • Download the Altro Smart app on a friend’s compatible smartphone
  • Log into your account
  • Operate your lock from your friend’s compatible smartphone
  • You will be automatically logged out from the phone you have lost
  • When you have possession of your phone again (or a new phone), simply log in again and access your Altro Smart lock

Additional Suggestions :

Both iOS and Android provide tools to help locate your phone and in some cases disable it (depending on the security features you’ve enabled.)

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